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Important utility warehouse Contact Numbers:
|Helpline||UK Contact Numbers||International Contact Numbers|
|Existing UW Members Queries / Complaints||0844 318 9402||+44844 318 9402|
|Meter Readings||03442 411 653||+443442 411 653|
|New UW Customers/ To Add Services||0844 318 9402||+44844 318 9402|
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Utility Warehouse is the multi service utility provider, supplying customers with the landline telephony, mobile telephony, broadband, gas, and electricity in the United Kingdom. The company aims to provide the best customer service in the energy industry and has always kept its vision to achieve maximum customer satisfaction. The Utility Warehouse customer service technical number for technical queries is
0333 777 0555.
Utility Warehouse contact numbers:
|Helpline||UK Contact Numbers||International Contact Numbers|
|Existing UW Members Queries / Complaints||0333 777 0 777||+44 20 8955 5557|
|New UW Customers/ To Add Services||0333 777 3 212||+44 333 777 3 212|
|Textphone||0333 003 5643||+44 333 003 5643|
|Energy Efficiency Line||0333 003 5647||+44 333 003 5647|
|Home Move||0333 777 0 888||+44 333 777 0 888|
|Meter Readings||0333 777 0 999||+44 333 777 0 999|
|Technical Support||0333 777 0 555||+44 20 8955 5555|
|When Calling From Mobile||150|
|Business Phone Number For Existing Customers||0344 815 0506||+44 344 815 0506|
|Business Fax Number For Existing Customers||0344 815 0810||+44 344 815 0810|
|Business Technical Support For Existing Customers||0344 815 0040||+44 344 815 0040|
|Business Phone Number For New Customers||0333 777 3212||+44 333 777 3212|
|Automated Top Up Line For Cash Back Card||0333 777 7563||+44 333 777 7563|
|Queries For Paypoint||0333 777 0 777||+44 333 777 0 777|
|Queries For Payzone||0333 777 0 777||+44 333 777 0 777|
|Queries For Post Office||0345 611 2970||+44 345 611 2970|
|Choose To Refuse Services||14258|
|Overseas Number To Top Up Mobile||+44 20 8955 5557|
|Overseas Number To Access Voicemail||+4479 5322 2222|
|For Emergency Services From Mobile abroad||112|
|National Gas Free Emergency Number||0800 111 999||+44 800 111 999|
|Problems In The Electricity Or Gas Prepayment Meters||0333 003 5 644||+44 333 003 5 644|
|Help Number For Gas Meter (Outside Working Hours)||0333 777 0 777||+44 333 777 0 777|
|Member Resolution For Energy Services||0333 003 5648||+44 333 003 5648|
|Ofgem||020 7901 7000 or (fax at 020 7901 7066)||+44 20 7901 7000 or (fax at +44 20 7901 7066)|
|Step Change||0800 138 1111||+44 800 138 1111|
|Citizens Advice||03454 04 05 06||+44 3454 04 05 06|
|Age UK||0800 169 2081||+44 800 169 2081|
|Disabled Living Foundation||0300 999 0004||+44 300 999 0004|
Utility Warehouse Contact Address
If you prefer to write, you can send in your requests via post at the following Utility Warehouse contact address and should mention your contact details as well so that you are responded back as soon as possible.
Member Services, Utility Warehouse, Network HQ, 508 Edgware Road, The Hyde, London, NW9 5AB
To check the location of the address, you can search in the available map by visiting the page https://www.google.co.uk/maps/place/London+NW9+5ABfirstname.lastname@example.org,-0.2610011,17z/data=!3m1!4b1!4m5!3m4!1s0x48761135fa552e5f:0xff1428b9c2674e2f!8m2!3d51.5941632!4d-0.2589621
Utility Warehouse Contact
For all the enquiries, the existing Utility Warehouse members can call the Utility Warehouse customer service number
0333 777 0 777.
If you are calling from a UW mobile, then you can call the number 150 and if you are calling from outside the UK, then you need to dial the Utility Warehouse contact number +44 20 8955 5557.
The Utility Warehouse customer services opening hours are from Monday – Friday: 9am – 5.30pm and Saturday: 9am – 4.30pm. The customer care can also be contacted by email by filling in the details in the page https://www.utilitywarehouse.co.uk/contact/existing .
If you are a new customer and would like to be a member, for your enquiries, you can call the Utility Warehouse customer service number 0333 777 3 212 from Monday – Friday: 9am – 5.30pm and Saturday: 9am – 4.30pm and contact by email via the link https://www.utilitywarehouse.co.uk/contact/new . You can download the Utility Warehouse apps by visiting the page https://www.utilitywarehouse.co.uk/clubhouseapp/
Utility Warehouse Energy Efficiency Line
If you would like to have why not try these out advice on how to efficiently use the energy supplies, you can contact the Utility Warehouse energy efficiency line on 0333 003 5647.
Utility Warehouse Home Move
If you are moving from your premises, you can contact the support by dialing the Utility Warehouse home move phone number 0333 777 0 888 from Monday – Friday: 9am – 5.30pm and Saturday: 9am – 4.30pm
Utility Warehouse Meter Readings
You can provide the meter reading over the phone by calling the Utility Warehouse meter reading contact number 0333 777 0 999. It is an easy to operate automated phone system and is open for 24 hours, 7 days a week. Alternatively, you can also submit the readings online or using the Utility Warehouse apps via the page https://www.utilitywarehouse.co.uk/clubhouse/meterReading/quicklinks
Utility Warehouse Add On Services
If you would like to add more services, you can contact the Utility Warehouse customer care by calling the Utility Warehouse add on services phone number 0333 777 3 212 from Monday to Friday: 9am – 5.30pm. Saturday: 9am – 4.30pm
Utility Warehouse Technical Support
If you have any queries or require any assistance regarding the internet and broadband services, you can contact the Utility Warehouse technical support by calling the Utility Warehouse technical support phone number 0333 777 0 555. If you are calling from a UW mobile, then you can call the number 150 and if you are calling from outside the UK, then you need to dial the Utility Warehouse contact number +44 20 8955 5555. The Utility Warehouse customer services opening hours are from Monday – Friday: 8am – 8pm and Saturday: 9am – 4.30pm. The support can also be contacted by post at the above mentioned Utility Warehouse contact address or by email via https://www.utilitywarehouse.co.uk/contact/existing/tech
Utility Warehouse Bill Payment Options
The customers have been given various options to make the payments of the bill, as described below:
- Direct Debit– you can register for the direct debit option via the link https://www.utilitywarehouse.co.uk/clubhouse/log-in and the amount will be automatically debited from your account every month.
- Online– by signing in the account, you can easily make the payments using the debit or credit card.
- BACS Transfer– if you wish to make the payment through the banking automated credit system
(BACS), then the following details are required-
- Account Name: Utility Warehouse
Bank Account Number: 80256684
Sort Code: 20-00-00
Bank Name: Barclays Bank
- Phone– you can call the Utility Warehouse contact number
0333 777 0 777 and make the payments using the debit or credit card
- Cheque or Postal order– you can send the cheques or postal order (with mentioning the membership number at the back) to the address: Utility Warehouse Discount Club, Network HQ, 508 Edgware Road, The Hyde, London, NW9 5AB
Utility Warehouse Media Queries
For all the media enquiries, you can contact the Utility Warehouse press by email at Utility Warehouse media queries email address [email protected]
Utility Warehouse Business Services
If you are a Utility Warehouse customer and would like to contact the Utility Warehouse business for any queries, you can call the Utility Warehouse business services phone number
0344 815 0506 from Monday – Friday: 8.30am – 6pm. The can also be contacted by sending the requests via fax at the Utility Warehouse business fax number
0344 815 0810 or via email at https://www.utilitywarehouseforbusiness.co.uk/company/emailUs or even by mail at the above mentioned Utility Warehouse contact address. You can also easily submit the meter readings online by signing in the page https://www.utilitywarehouse.co.uk/clubhouse/home .
If you would like to contact the business for the technical support, you can call the Utility Warehouse phone number 0344 815 0040 from Monday to Friday: 8am to 8pm and Saturday: 9am to 4.30pm. In case, if you are not a Utility Warehouse customer and would like to enquire about the services, you can contact the Utility Warehouse business by dialing the Utility Warehouse free phone number 0333 777 3212 from Monday to Friday: 9am to 5.30pm and Saturday: 9am to 4.30pm or by email at https://www.utilitywarehouseforbusiness.co.uk/company/contactNew or by mail at the above mentioned Utility Warehouse contact address
Utility Warehouse Cash Back Card
If you need to top up the cash back card, you can either do it online via Utility Warehouse cash back card page https://www.utilitywarehouse.co.uk/clubhouse/cbc/quick or over the phone by calling the Utility Warehouse automated top up line 0333 777 7563 or even by using the Utility Warehouse clubhouse apps via the page https://www.utilitywarehouse.co.uk/help/benefits/answer/ed16-app
Utility Warehouse Prepayment Meters
If at any time, you have lost the prepayment card, you can call the Utility Warehouse prepayment meters phone number
0333 777 0 777 and request for the new one. If you require to top up the electricity prepayment meter, you can either contact your local Paypoint via the link https://www.paypoint.com/en-gb, or the local Payzone via the link https://www.payzone.co.uk/. The post office can also be contacted via the link www.postoffice.co.uk or over the phone at:
0345 611 2970
Utility Warehouse Telephone Preference Service (TPS)
If you do not want to receive calls from telemarketing companies, you can register on the telephone preference service via Utility Warehouse telephone preference services link www.tpsonline.org.uk. If you would like to get rid of any nuisance calls, you can contact the support at the Utility Warehouse phone number 0333 777 0 777
Utility Warehouse Choose To Refuse Services
The Utility Warehouse choose to refuse services allows you to block the telephone numbers which you do not want to receive, up to ten in total. You need to dial 14258 from your phone and follow the instructions as given.
Utility Warehouse Priority Services Register (PSR)
The customers with special requirements like disabled, or elderly, can register for the priority services like bills in accessible formats, password scheme, gas safety check and many others. You can contact for the queries over the phone at Utility Warehouse priority services register phone number 0333 777 0777 (textphone services at 0333 003 5643) or by email at [email protected] or by post at the above Utility Warehouse contact address. If you want to have some advice on the use of gas and electricity, you can contact the Utility Warehouse energy efficiency advisors on the number 0333 003 5647
Utility Warehouse Mobile Phone
If your mobile phone has been damaged in transit, you need to return the entire package to the following Utility Warehouse mobile phone address
Service Administration, Utility Warehouse, Unit 3, Horseshoe Close, London, NW2 7JJ
If you want to top the mobile, you can do the same online or by using the Utility Warehouse apps or even by calling 150 from the Utility Warehouse mobile phone. If you are outside the UK, and would like to top up the phone, you can call the Utility Warehouse overseas number +44 20 8955 5557. The mobile balance can also be checked by calling 150 from the phone. If you want to use the mobile abroad, you have to enable your data and international roaming.
If you want to access voicemail while on roaming, you can dial Utility Warehouse overseas number +4479 5322 2222. If you have lost your phone while your abroad travel, you need to call the Utility Warehouse overseas number +44 20 8955 5557 from Monday – Friday 8am to 8pm and Saturday 9am – 4.30pm and outside these hours, you will be connected to the automated system. In any emergency situation, you need to dial 112 from the mobile to get through the emergency services.
Utility Warehouse Emergency Numbers
If you suspect any gas leakage, you need to call the National gas free emergency number 0800 111 999. If you are facing any problems in the electricity or gas prepayment meters, you can call the Utility Warehouse help number 0333 003 5 644 from 9am-5.30pm Monday to Friday, and 9am-4.30pm Saturday. If calling out of hours for the gas meters, then you can dial the Utility Warehouse emergency number 0333 777 0777.
For the electricity meters, you should contact your local operators. Their respective contact details can be viewed via the page https://www.utilitywarehouse.co.uk/help/energy/answer/electricity-emergency-numbers
Ofgem (Office of Gas and Electricity Markets) regulates the gas and electricity industries in the UK. If you need to contact them, you can call the telephone number 020 7901 7000 or via fax at 020 7901 7066 or by mail at the address: 9 Millbank, London, SW1P 3GE and by email at www.ofgem.gov.uk
Utility Warehouse Careers
You can check for all the job opportunities online and if you would like to get any information, you can send the requests via email at Utility Warehouse careers email address [email protected] or by post at the following address
The Recruitment Team, Utility Warehouse, the Discount Club, Network HQ, 508 Edgware Road, London, NW9 5AB
Few Helpful Organizations
- If you are facing any financial hardship and require any support and advice for the bill payments or any other concern, you can get in touch with the following organizations:
- Step Change– over the phone at 0800 138 1111 and their website is www.stepchange.org
- Citizens Advice– over the phone at 03454 04 05 06 and their website is www.citizensadvice.org.uk
- Age UK- over the phone at 0800 169 2081 and their website is www.ageuk.org.uk
- Disabled Living Foundation– over the phone at 0300 999 0004 and their website is www.dlf.org.uk
Utility Warehouse Customer Complaints
When the users have any complaint, they can surely raise the concern and Utility Warehouse customer service members take the needful steps to rectify it as soon as possible. You can call the Utility Warehouse customer complaints contact number 0333 777 0 777. The phone lines are open from Monday to Friday 9am – 5:30pm, and Saturday 9am – 4:30pm. In the case of hearing or speech impairment, you can use the textphone services at the phone number 0333 003 5 643 or via email at Utility Warehouse contact email [email protected]
The complaints can be registered online by filling in the Utility Warehouse complaint form via the page https://www.utilitywarehouse.co.uk/contact/existing/emailUs or by post at the above mentioned Utility Warehouse contact address. The support team will make their best efforts to resolve the matter as soon as possible. If the complaint is concerning the energy supplies, you can also contact by email at Utility Warehouse contact email [email protected] and if concerning the broadband, phone and mobile services or cash back cards, you can send the matter at Utility Warehouse contact email [email protected].
If you are not happy with the given solution regarding the energy services, you can raise the matter to the Utility Warehouse member resolutions team to get it reviewed further. The team can be contacted by email at Utility Warehouse contact email [email protected] or over the phone at Utility Warehouse contact number 0333 003 5648 from Monday to Friday 9am to 5:30pm and Saturday 9am to 4:30pm.
If you are not happy with the given solution regarding the broadband, phone and mobile services or cash back card, you can raise the matter to the Utility Warehouse chief executive office by post at the above mentioned contact address. If you still not satisfied, the matter concerning the energy supplies can be then escalated to the Ombudsman Services: Energy. The Ombudsman services can be contacted by dialing the number 0330 440 1624 (textphone services at 0330 440 1600) or by writing to The Energy Services Ombudsman, Wilderspool Park, Warrington, WA4 6HL, or even by email at [email protected] .
Their details can be checked via the page www.ombudsman-services.org/energy . The matter concerning the broadband, phone and mobile services can be escalated to the Ombudsman Services: Communications at the phone number 0330 440 1614 (textphone services at 0330 440 1600) or by post at Ombudsman Services:
Communications, PO Box 730, Warrington, WA4 6WU
You can check all the related information by visiting the page www.ombudsman-services.org/communications . The complaint regarding the cash back card can be escalated to the Financial Ombudsman Service. They can be contacted by email at [email protected] or over the phone at the numbers 0800 023 4567 or 0300 123 9123 or by mail at the address: The Financial Ombudsman Service, Exchange Tower, London, E14 9SR. You can check all the related information by visiting the page www.financial-ombudsman.org.uk . At any time during the process, you can contact Citizens Advice for further help the original source and advice. They can be contacted over the phone at 0345 404 0506 (textphone services 18001 then 0345 404 0506). If you prefer to write, you can mail in the queries at the address:
Citizens Advice Consumer Service, Post Point 24, Town Hall, Walliscote Grove Road, Weston-super-Mare, BS23 1UJ
Their details can be checked via the page www.citizensadvice.org.uk/energy